Shipping policy

1. Order Processing

  • All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Orders placed after 5:00 PM EST will be processed on the next business day.
  • You will receive an email confirmation once your order is processed, and another email once it has been shipped.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options. Delivery times depend on the shipping method selected at checkout and your location.

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days

Note: Delivery times may vary depending on location, weather conditions, and other factors. While we aim to deliver within the stated timeframe, we cannot guarantee delivery dates for certain situations like carrier delays.

3. Shipping Rates

  • Free Shipping: We offer free standard shipping on orders over $100 (within the continental U.S.).
  • Shipping rates for orders under $100 are calculated at checkout based on weight, size, and destination.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or remote locations that cannot be accessed by standard carriers.
  • Some products may have additional shipping restrictions due to size, weight, or legal regulations.

6. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your shipment directly through the carrier’s website or by visiting your account on our site.

7. Address Accuracy

Please ensure your shipping address is correct before finalizing your order. We are not responsible for any delays or issues caused by incorrect or incomplete address information.

8. Lost or Stolen Packages

Once your package has been marked as delivered, we are not liable for lost or stolen items. We recommend checking with your local carrier or neighbors or contacting us for assistance in filing a claim with the carrier.

9. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [support email/phone number] with your order number and photos of the damage. We will work with you to resolve the issue.

10. Returns and Exchanges

Please visit our Returns & Exchanges Policy for detailed information on how to return or exchange an item.